Frequently Asked
Questions

Relationship problems are common and we’re here to help.

The Program

The programs we offer are online, self-help programs – they’re not therapy. In many ways, our programs are better than therapy because you can do them on your own time from any location. Our results show that the programs are just as effective as in-person marriage counseling.

The OurRelationship program is online and includes 8-10 hours of tailored content and activities designed to uncover, understand and solve the relationship issues that couples face. The program takes four to six weeks to complete and can be self-directed or guided by a program coach. When completed with a coach, the program includes weekly 20-minute calls.

The programs we offer are online, self-help programs – they’re not therapy. In many ways, our programs are better than therapy because you can do them on your own time from any location. Our results show that the programs are just as effective as in-person marriage counseling.

You can complete the program at your own pace, but most of our couples complete it in one to two months. If you’re working with a coach, you’ll have access to that coach for up to two months.

Yes. Our programs have been tested and the results show that the majority of participants saw improvement in their relationships, were satisfied, and would recommend them to a friend. Learn more on our evidence page.

While our previous research suggests that these programs are more helpful if couples do the program together, we have developed a version specifically for individuals.

Maintaining the privacy of your personal information is very important to our We have taken many precautions to ensure the privacy of your information, including maintaining secure servers and secure transmission of data.

 

Couples enrolling in one of our research studies are protected by a Certificate of Confidentiality issued by the National Institute of Health. This certificate protects your private information from all legal proceedings. Unless you consent, information from this research study that identifies you will not be shared outside this research except as permitted by you.

 

No one can be forced to share your identifiable information for a lawsuit. Your information can’t be used as evidence even if there is a court subpoena.

 

Additionally, active-duty service members’ participation and identified responses during the program will not be reported to their commanding officers or the Department of Defense.

 

For more information, read our full privacy policy.

Couples can complete the program with a coach for a one-time fee of $249 or without a coach for a one-time fee of $99. Individuals can complete the program for $79. You will have access to the program and resources for six months. Ready to get started? View our purchase page.

 

Active duty, Guard, and Reserve service members are eligible to receive the program for free through Military OneSource. Eligible couples can also receive the program through one of our research studies. Additionally, several other organizations provide free access to their covered employees or beneficiaries. Check with your employer to see if they cover OurRelationship.

Not sure which program to pick? We recommend selecting the option most closely related to the relationship issue you are experiencing. For example, if you are an LGBTQ+ couple and are veterans experiencing relationship problems centered around your service, we would suggest the military/veteran program.

You can choose a couples program to work through together, or you can select the “individual” program if your partner is not ready to dive in quite yet.

The Coaches

You can schedule calls with your coach during the day, evening, or even on the weekends. In those calls, your coach will help you apply the skills and lessons you learned in the online activities to your relationship. You can contact your coach via Zoom or phone.

All of our coaches are extensively trained in helping you get the most out of the OurRelationship program.

Still have questions?

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